Rudra does not ship anything. There are no physical goods, no couriers and no delivery charges. What you buy is either time with a mental-health practitioner or digital access inside the app.
1. What you are actually buying
- A session with a practitioner — delivered by video, voice, chat, or in person at the practitioner’s own premises, whichever you selected when booking.
- Rudra Plus — a 30-day pass that unlocks features inside the app.
2. When it reaches you
- Rudra Plus is available immediately. Access unlocks as soon as your payment is confirmed, normally within a few seconds.
- A session is confirmed immediately and delivered at the time you booked. You will see it under My Sessions straight after payment, with reminders as it approaches.
- Online sessions open in the app. The video room becomes available shortly before the start time; you join from the session card, and nothing needs to be installed separately.
- In-person sessions take place at the address the practitioner gives you. Rudra does not operate clinics of its own.
3. Delivery charges
None. The price shown at checkout is the whole price. Travel to an in-person appointment is your own arrangement and cost.
4. Geography
Rudra is built for India, and practitioners on the platform are verified against Indian statutory registers. Online sessions can technically be joined from anywhere with an internet connection, but the service is intended for people in India and prices are in Indian rupees.
5. If something doesn’t arrive
If you paid and the session or the Plus access did not appear, do not rebook and pay twice — email support@rudraailabs.com and we will either deliver it or refund you. See our Cancellation & Refunds policy.